The role will involve assisting with the administration of the Company’s IT and Telephony systems and providing first and second line ICT support to all employees. The role will also support the ICT Manager with planning and implementing new systems and/or procedures to ensure effective infrastructure across the firm.
To apply, please provide a covering letter and CV, highlighting relevant skills and experience. Please email your application to Emma Lorberg, HR Manager at emma.lorberg@alsterskelley.com.
Please note if you apply direct (not through an agency) and successfully complete your probation period, we will give you a one-off bonus payment of £250 (gross pay).
- To act as the first and second line of support to all staff
- To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently
- To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate
- To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters
- To assist with the management and administration of the Company’s Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
- To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
- Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
- Network administration/troubleshooting
- Communicating effectively with end users, both on site and working remotely
- Liaising with third party support teams/consultants
- A minimum of 3 years’ experience in an ICT role providing first and second line support, preferable in a legal service setting but not essential
- Hold a relevant ICT qualification
- Strong Microsoft Office skills
- Demonstrable experience of trouble shooting hardware and software problems
- Demonstrable experience working with the following; Windows 10, Windows Server, RDS, TCP/IP, DNS, Virtualization (Hyper-V, VMWare, etc.)
- Office 365 administration
- Powershell experience
- Experience of structured cabling and setting up hardware is desirable
- Problem solving and analysis
- Good communication skills and time keeping
- Enthusiasm and desire to learn new skills and develop existing knowledge
- Personal qualities of loyalty and discretion
- Driving licence and access to own car for ease of commute to Leamington office and travel between all five offices as required (sometimes at short notice)
Interested in this role?
For an informal discussion about any of our vacancies, please contact Emma Lorberg: emma.lorberg@alsterskelley.com.
